No problem. Here is a list of frequently asked questions to help you understand Orderly further.
Not much. Orderly Expo is extremely easy to use to receive orders, so even in a busy environment, staff can easily glance at and act upon orders. There is also a more in depth admin area where management can add to the menu, create special offers and send out push notifications to potential customers.
There are zero setup fees and no subscriptions. We simply pass on the cost of payment processing which is 2.0% per transaction. You are just charged for the transactions that you take. Then you get paid every 24 hours.
Our payment processor, Braintree incorporates industry standard payment and information encryption technologies and is a validation Level PCI DSS Compliant Server Provider. For an extensive view of how secure Braintree payments are, click here.
Not at all. Orderly is designed to complement your existing setup, not replace it. It is simply an alternative option for customers who are pressed for time, or don’t necessarily want to leave their table of friends to order / pay. Friendly greetings and great service can never be replaced!
Extremely. All you need is an account (you can sign up here) and an internet enabled device to receive orders on. If you have an iPad, you can download the Orderly Expo app for an even smoother experience. Then you just need to enter your information in the Orderly admin area and you’re ready to go! If you ever have any questions, we’re always available to help too.
We are working with a number of partners on native till integration and it is definitely on its way. Orderly for ICR Touch is in the final testing stages and more will follow!
These are the areas of Orderly which venues can access to manage how they appear within the app. The admin area is typically for management. From here, you can add and remove items, set prices, and check daily reports. The Expo area is your expediter for Orderly. This is where the orders from customers will appear so it’s best to keep it open in a visible location for staff to see. It can be accessed as a web app from o.rder.ly or by downloading Orderly Expo for iPad from the App Store.
When you create an Orderly account, we set you up with an online merchant account (provided by our partner CashFlows). Once this account is open, you’re ready to go live with Orderly and receive payments. At any time, you can login to your CashFlows portal to see an overview of your Orderly finances and set up payments straight into your current account. Easy!