Get Orderly | Privacy
orderly. ordering app for bars and restaurants. use your phone to order food and drink. available on the app store now. get it on your smartphone. Get orderly.
orderly. ordering app for bars, coffee shops and restaurants. use your phone to order food and drink. available on the app store now. get it on your smartphone. get orderly. getorderly. Available on iPhone & android.
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PRIVACY POLICY



Privacy is a big deal.

Here are details on how Orderly uses your information.



Below is a copy of our privacy policy. Realistically, we know most people aren’t going to sit and read it all, so here are the highlights…


1. We give venues demographic reports of who has used Orderly with them but nothing unique to individuals (so don’t worry your email address stays with us unless you opt in for marketing with that venue at the time of ordering).

 

2. Payment information is not stored by us (thats completely Braintree’s bag).

 

3. We remember your order history to give venues the power to make relevant suggestions to you based on what you’ve ordered before.

 

4. We can’t see your password. No one can see your password.

 

5. Obviously, we need to use your location to show you the closest venues and to give you a push when you might be near an Orderly venue. Thats all we use it for. No weird stuff.



INTRODUCTION

This is the privacy and cookies policy for orderly.org (Site) and each of our mobile applications that we make available from time to time (Applications). The Site is operated and the Applications are provided by Super Mega Fresh Ltd (company number 08656564) with its registered office at Top Floor, 32 Queens Terrace, Southampton, SO14 3BQ, UK (Orderly, we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Site or any Application, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Site or updating the relevant Application. This privacy policy was last updated on September 1st, 2014.

 

INFORMATION THAT WE MAY COLLECT FROM YOU

We may collect and process the following personal information about you:

information (such as your name, email and postal address, telephone number, date of birth, gender that you provide by completing forms on the Site or Application, including if you register as a user of the Site or Application, upload or submit any material via the Site or Application, or request any information;

in connection with an account sign-in facility, your log-in and password details;

if You access the Site or Application through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete on the Site or Application;

details of any orders (Order) made to the vendors (Vendor) of goods and service or other transactions made by you through the Site or Application;

communications you send to a Vendor about any orders you make for their goods and services;

communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;

information from surveys, promotions and competitions that we may, from time to time, run on the Site, if you choose to respond to, or participate in, them;

technical information from your mobile device (such as your IP address, push notification token, Operating System language Setting, the type of device and operating system of the device on which the Application is downloaded) relating to the service you receive;

information relating to your real time location;

information that you post in the form of comments or contributions to discussions;

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

We may, from time to time, run referral programmes or similar initiatives, such as a “Refer a Friend” programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and you must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who made the referral in the message that is sent to them.

 

USES MADE OF YOUR INFORMATION

We will use the personal information you provide to:

identify you when you sign-in to your account;

enable us to send your Order and other information to a Vendor and provide you with the services and information offered through the Site and which you request;

administer your account with us;

verify and carry out financial transactions in relation to payments you make online;

analyse the use of the Site and the people visiting in order to improve our content and services including research into our users’ demographics and tracking of sales data;

We collect your real time location to provide location services requested by you in order to allow tagging, to confirm to you when there is a Vendor in your location who uses our services and with whom you can place an Order. If you do not allow us to collect your real time location data to provide location service requests, the Application will not work properly and you should uninstall the Application.You can stop all information collection by uninstalling Applications. You may use the standard uninstall processes as may be available as part of you mobile device or via the Application market place network.

We send you information we think you may find useful or which you have requested from us, including receipt of marketing communications such as our periodic newsletter provided you have indicated that you are happy to be contacted for these purposes;

>allow, with your consent, carefully selected third parties including Vendors to send you information directly which you may find useful regarding their products and services.

You can tell us not to contact you with information regarding our products and services or those of third parties, or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site or Application (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contacting us details at the end of this privacy policy.

 

ADDITIONAL INFORMATION

When you visit the Site or access or use any Application, we may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to the Site or Application and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site or Application and to collect broad demographic information for aggregate use.

 

COOKIES & SIMILAR TECHNOLOGY

The Site and Applications also uses cookies or similar technology to collect information about your access to the Site or access or use of any Application.

Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.

We use cookies to:

remember that you have used the Site or Application before; this means we can identify the number of unique visitors we receive and allows us to make sure that we have enough capacity for the number of users we get;

allow you to navigate the Site more quickly and easily;

remember your login session so you can move from one page to another within the Site;

store your preferences;

customise elements of the layout and/or content of the pages of the Site or Application for you;

collect statistical information about how you use the Site or Applications so that we can improve the Site

Gather information about the pages on the Site that you visit or the functions of the Application you use, and also other information about other websites that you visit, so as to place you in a “market segment”. This information is collected by reference to the IP address that you are using and so does not identify you personally, but does include information about the country and city you are in, together with the name of your internet service provider. This information is then used to place interest-based adverts on the website which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.com/uk. Without these cookies, advertisements you encounter will be less relevant to you and to your interests.

Some of the cookies used on our Site are set by us and some are set by third parties who are delivering services on our behalf Applications.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the Site or Applications (as the case may be).

The types of cookies we use include cookies that will:

Essential session management

creating a specific log-in session for a visitor to our website in order that the site remembers that a visitor is logged in and that their page requests are delivered in an effective, secure and consistent manner.

recognising when a visitor to the website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get.

Recognising when a visitor to the website is a registered member.

We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of the Services.

 

FUNCTIONALITY

customising elements of the promotional layout and/or content of the pages of the website for example by storing a country code and providing users with content relevant to their country.

 

PERFORMANCE & MEASUREMENT

collecting statistical information about how our visitors use the website(s) so that we can improve the website(s) and learn which parts are most popular to visitors.

In addition to cookies we use the following similar technologies in respect of your use of the Site or Applications:

Pixel Gifs – Pixel Gifs/web beacons – these are small image files that may be placed by us or third parties in respect of your use of the Site or within the body of our newsletters so we or third parties can understand which parts of the Site are visited or whether particular content is of interest.

Push notification token – On installation of the app a unique token is generated to allow the sending of push notifications to a specific device for the purposes of the app. If you do not confirm the use of push notifications, then no such token is sent. If you deactivate push messages, then this token is no longer sent.

Flash cookies – We may use Adobe Flash Player to display video or image content. We do not serve Flash cookies but Adobe Flash Player may be used by third parties serving advertisements to the Site in cases where these advertisements are served with flash related content. It may not be possible to block or restrict flash cookies using your browser settings, however information on how to control Flash Player privacy, and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security

 

INFORMATION SHARING

We may disclose aggregate statistics about visitors to the Site, users of the Applications customers and sales in order to describe our services to prospective partners, Vendors, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site or the Application, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

As set out above we will also, with your consent, share your information with carefully selected third parties including Vendors so that they can send directly to you information which you may find useful regarding the third parties and Vendors products and services.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if legally entitled or required to do so (for example if required by law or by a Court order or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person).

The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

 

EXTERNAL LINKS

The Site and Applications may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

 

PAYMENT PROCESSING

Payments made on the Site or Application are made through our payment solutions provider Braintree. 185  Berry Street, Suite 4603, San Francisco, CA 94107. You will be providing credit or debit card information directly to Stripe Merchant Services which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe is not within our control and is subject to Braintree’s own privacy policy and terms and conditions.

 

SECURITY

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

DATA STORAGE & INTERNATIONAL TRANSFERS

Information that you submit via the Site or Application may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if one or more of our servers are from time to time located in a country outside the EEA or one of our service providers is located in a country outside the EEA. If you make contact with any business featured on the Site your details may be transferred outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. By submitting information via the Site or Application, you agree to this storing, processing and/or transfer.

In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

 

YOUR RIGHTS

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding the prescribed fee permitted by law. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

 

CONTACTING US

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to support@orderly.org or via the details supplied in the Contact Us page at http://www.o.rder.ly/contact