Terms & Conditions

‍Welcome to Orderly AI!

‍These Terms and Conditions ("Terms") govern your use of the Orderly AI service, a SaaS platform offering AI phone agent services designed to help restaurants take orders, answer questions, and handle reservations ("Service"), operated by Orderly AI ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you do not have permission to access the Service.

‍Use of Service ‍Orderly AI provides an AI-driven service tailored for the restaurant industry to handle phone calls, take orders, answer menu-related questions, and manage reservations. Users may integrate our Service with their existing point-of-sale systems and phone systems to facilitate these operations.

Accounts When you create an account with us, you guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on our Service.

‍Intellectual Property ‍The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Orderly AI and its licensors.

User Content ‍You retain your rights to any text, images, or other content you submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, distribute, and display such content in connection with the Service.

Privacy & Data Protection ‍We take your privacy seriously and are committed to protecting personal information. Our Privacy Policy, which is part of these Terms, describes how we handle personal and business information collected and generated in connection with the use of the Service.

Termination ‍We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Limitation of Liability ‍In no event shall Orderly AI nor its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Changes to Terms ‍We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Contact Us ‍If you have any questions about these Terms, please contact us at hello@getorderly.io.

Privacy Policy

Effective Date: 4/28/2025

Orderly AI ("we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Information We Collect

Our servers automatically collect information when you access the Site, including your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

If you use our service for phone sales assistance and receptionist services, we may collect personally identifiable information, including your name, phone number, and email address. When you request a quote through the Site, we may collect relevant information about your business needs.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.

• Generate a personal profile about you to make future visits to the Site more personalized.

• Increase the efficiency and operation of the Site.

• Monitor and analyze usage and trends to improve your experience with the Site.

• Notify you of updates to the Site.

• Offer new products, services, and/or recommendations to you.

• Perform other business activities as needed.

• Request feedback and contact you about your use of the Site.

• Resolve disputes and troubleshoot problems.

• Respond to product and customer service requests.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights

• Third-Party Service Providers

• Marketing Communications

• Interactions with Other Users

• Online Postings

• Third-Party Advertisers

• Affiliates

• Business Partners

• Offer Wall

• Social Media Contacts

• Other Third Parties

Security of Your Information ‍ We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Collection from Minors ‍ ‍Orderly AI does not knowingly collect personal information from individuals under the age of 13. If we discover that we have inadvertently gathered personal data from a child under 13, we will take immediate steps to delete that information. If you believe a minor has provided us with personal information, please contact us at hello@getorderly.io so we can promptly remove the data.

‍Data Retention Policy ‍ ‍Orderly AI retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, meeting legal obligations, resolving disputes, and enforcing our agreements. When personal data is no longer required, we securely delete or anonymize it in accordance with industry best practices. Specific retention periods may vary depending on the nature of the data and applicable regulatory requirements.

‍No Sale of Customer Data ‍ ‍Orderly AI does not sell, rent, or share customer personal data with third-party platforms, software companies, marketing firms, consumers, or any unrelated entities. Customer trust is core to our business, and we are committed to safeguarding the privacy and integrity of all data collected through our services.

Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account.

• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.